1. Introduction
Bdbaaj.net ("bdbaaj", "we", "our") operates an online gaming platform for users in Bangladesh. This privacy policy explains what kinds of personal information we collect when you use bdbaaj, how we use it, and how we keep it secure.
By creating an account or using the site on bdbaaj, you accept this privacy policy. Your privacy is extremely important to us — which is why we strive to present everything as clearly and transparently as possible.
If you have any questions about this policy, contact us through the contact section. Our support team provides full assistance in Bengali.
2. What Information We Collect
Bdbaaj collects two types of user information — information you provide directly and information collected automatically.
Information provided directly
- Name, email address, and date of birth
- Phone number and address
- Documents provided for identity verification (national ID card, passport, etc.)
- Payment-related information (account number, transaction history)
- Messages sent to support and communication records
Automatically collected information
- IP address and device information
- Browser type and operating system
- Which pages were viewed on the site and how long you stayed
- Gaming activity and betting history
- Login time and location data
| Types of information | Why Information Is Collected | Mandatory? |
|---|---|---|
| Name and email | Account Creation and Communication | Yes |
| Date of Birth | Age verification (18+) | Yes |
| Identity documents | KYC Verification | On Withdrawal |
| Payment information | Deposits and Withdrawals | In transactions |
| Device and IP | Security and fraud prevention | Automatic |
| Gaming History | Service improvement and Responsible Gaming | Automatic |
3. How Information Is Collected
Bdbaaj collects information in various ways:
- During registration: Provided directly by you when opening an account.
- Through platform use: When you play games, make deposits, withdraw funds, or contact support.
- Cookies and Tracking: Automatically while browsing the site.
- Third-party verification services: To confirm your identity during the KYC process.
- Payment processors: To complete deposit and withdrawal transactions.
4. Why Information Is Used
Bdbaaj uses your information for the following purposes:
Service delivery and management
Your information is needed for account management, providing game services, processing deposits and withdrawals, and delivering customer support. bdbaaj cannot provide quality service without these.
Ensuring security
Bdbaaj analyzes log data and transaction information to identify and prevent fraud, money laundering, and other illegal activities. This is done to protect you and other members.
Responsible Gaming
Monitoring your gaming pattern to identify potential issues and provide assistance when needed.
Communication and offers
To send important updates, account notifications, and promotional offers. You can stop marketing emails at any time.
5. Is Information Shared
However, information may be shared in the following limited circumstances:
- Payment processors: Information required to complete deposit and withdrawal transactions.
- KYC and Verification Services: Only necessary documents for identity verification.
- Legal Obligation: To comply with valid court or government orders.
- Security investigations: In cases of serious fraud or criminal activity.
- Technology partners: Service providers necessary for platform operation, who are bound by strict confidentiality agreements.
6. Information Security Measures
Bdbaaj uses industry-leading technology and practices to protect your information:
- 256-bit SSL/TLS encryption — on all data transmissions
- Encrypted Database Storage
- Two-Factor Authentication (2FA) feature
- Regular security audits and penetration testing
- Strict data access controls for staff
- Automated system for instant detection of suspicious activity
If a security breach occurs for any reason and puts your information at risk, bdbaaj will notify you as soon as possible.
7. Cookies Policy
Bdbaaj uses cookies and similar tracking technologies to improve site performance and personalize your experience.
Types of Cookies
- Essential Cookies: Required for the site to function properly and maintain login sessions. These cannot be disabled.
- Performance Cookies: To remember your preferences (language, theme, etc.).
- Analytics cookies: To understand which parts of the site are used more. This data is completely anonymous.
- Security cookies: To prevent fraud and unauthorized access.
You can delete or disable cookies from your browser settings at any time. However, disabling some essential cookies may affect certain site features.
8. How Long Information Is Retained
Bdbaaj keeps your information only as long as necessary — no longer. Our general principle is:
- All personal information is retained while your account is active.
- After account closure, certain information is retained for a specified period to meet legal obligations.
- Transaction records are typically kept for up to 5 years.
- Security logs are retained for 6 months to 1 year.
Once the specified retention period ends, bdbaaj securely deletes the information.
9. Your Rights
As a bdbaaj user, you have certain rights over your own information:
Right to access
You can ask what information we hold about you.
Right to correction
You can request correction of incorrect or incomplete information.
Right to deletion
You can request deletion of information beyond legal requirements.
Portability
You can request a copy of your information.
Right to Object
You can object to the use of information for specific purposes.
Marketing opt-out
You can unsubscribe from promotional emails at any time.
To exercise these rights, contact bdbaaj's support team. We commit to responding within 30 days.
10. Information About Minors
Bdbaaj does not knowingly collect information from anyone under 18. If someone opens an account with a false age and this is later verified, all associated information will be immediately deleted and the account terminated.
If parents discover their child is using bdbaaj, please contact us immediately.
11. Changes to Privacy Policy
Bdbaaj may update this policy as needed. For significant changes, you will be notified via registered email and on the site. Continued use of the site after updates means you accept the new policy.
The date of the last update will always be visible at the top of this page.
12. Contact
For any privacy-related questions, complaints, or to exercise your rights, contact us through the following: